For the past 12 years, Rich has enjoyed blending technical expertise with business strategy, focusing on CRM and enterprise systems. He's known for navigating complex integrations and data migrations, turning technical challenges into practical solutions that enhance teamwork and safeguard data. Rich focuses on making technology investments count—transforming customer data into a real competitive advantage with clear ROI. A collaborative leader, he believes in empowering teams through digital change, fostering strong knowledge sharing and building technical capabilities that keep pace with business growth.